Frequently Asked Questions

Everything you need to know about shopping with Mysa.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can follow its journey to your door.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Mysa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our logistics network to more countries in the near future.

How can I contact customer support?

Our team is here to help! You can reach us via the live chat icon on our website or by emailing [email protected]. We typically respond within 24 hours.